Acefone for Finance Industry

Communication Solution for Banking, Financial Services and Insurance Firms

Experience seamless communications with hosted phone systems designed for the finance industry

Streamline your business’ communications with a hosted phone system. You can impress your clients with your business’ professionalism and ensure they receive perfect service every time they contact your business with the feature-rich phone systems Acefone provide. In the finance industry, your clients might be based all over the world, so a hosted phone system allows you to hire operators in any country, so there’s always someone there to take a call and ensure you never miss a lead.

How can a hosted PBX system help
in the finance industry?

The finance industry is fast-paced and often global, so enquiries can come in anytime from anywhere. For example, an insurance company may receive a call about a client’s claim outside of traditional office hours. You don’t need to miss anything, as a hosted phone system gives you the power to answer calls from anywhere on any device, and to have a virtual assistant take messages and forward any voicemails straight to your email inbox; so whether you’re in a meeting or taking time off, you don’t need to worry about any missed messages with a hosted PBX system.

Acefone’s phone systems are fully scalable and can grow with your business, with the ability to add as many extensions as you want without any costly installations or downtime. This means that you can hire agents to answer your calls who are based anywhere in the world and can run a professional and low-cost contact centre to highlight to your clients that you care for them and are always available to them.

Never miss an enquiry with hosted PBX systems
built for the finance industry

Secure Call Recording

Securely record across devices and store on cloud up to 100 days. Automatic call recording feature helps to meet increasing compliances and regulations.

Collaboration & Reliability

Don’t let your remote teams be refrained from accessing data in real-time. Collaborate across multiple locations with the same reliability as an on-premise system.

Compliance

Multi-level security measures help secure incoming and outgoing calls. Cloud telephony lessens the burden of regulations and makes your phone system fully compliant.

Omnichannel Comm.

Make your firm accessible to clients from any channel of their choice. Provide consistent communication through desktop, laptop, mobile or desk phone.

Integrating Applications

Empower your team by integrating a powerful business application with phone systems. Help them work with higher efficiency by synchronising data in real-time.

First Impression

Create a professional image of your firm regardless of its size and area of operation. Do not miss any call with auto-attendants and greet each customer with a personalised message.

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Effective and flexible communication

Clients want their enquiries dealt with on the first call, so it’s important that you have all the information you need to hand while speaking to clients- something which Acefone’s online portal can store so it’s easily accessible to your agents. A hosted phone system can support conference calling, call transferring and voicemail to help your staff communicate more effectively with each other; so when staff can share expertise, your clients will benefit too.

Hosted phone systems also let your staff to communicate across a number of devices, switching seamlessly so no matter where they are they will always be able to access their phone system and communicate freely with colleagues and customers.

Manage teams with ease using Acefone’s online portal

Managers can monitor calls coming into each agent and see how efficient and productive each staff member is. This can help with training them on areas they might need improvement in to ensure you’re getting the best performance you possibly can from your staff. Managers can monitor in real time to see which agents are taking calls and also who is free to direct incoming calls to. Using Acefone’s online portal, managers have all the information and statistics they need at their fingertips.

As all elements of your hosted phone system run on your internet connection, managers can access this information wherever they may be – so hiring and managing employees all over the world has never been easier.

Reliable and robust communications with 99.95% uptime

In the unfortunate event that something happens in your business’ premises, you don’t need to worry about your phone system. With 99.95% uptime, Acefone’s hosted phone systems are built to withstand disasters, protecting your customer’s data and information so if the worst does happen, you’ll be able to continue working from anywhere.

Meeting the highest standards, Acefone stores customer data in the cloud full compliance adhering to PIC, FCC, GDPR and CPNI and data is stored in different geographical locations – adding an extra layer of protection for your business in the event of a crisis. Acefone also provides security from threats so your client data is safe from any attacks, increasing the level of trust between you and your clients.

Our Services

Hosted Phone System

Cloud Hosted Phone Systems use your internet connection to make a call, saving you money and allowing you more flexibility in your phone systems.

Freephone Number

Take down barriers to customers contacting you with the option to select a freephone number for your business.

Contact Centre Solutions

Your workforce isn’t limited to one location, hosted phone systems allow you to operate online call centres from anywhere in the world.

Become A Partner

Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.

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