Give Your Customer Service System
the Power of Cloud
A contact centre is now much more than just a platform for customer-agent connection to process a task or deliver a solution. Today, contact centres have become platforms for customer engagement with the help of resourceful features. Thanks to the cloud technology that has helped in transforming the traditional ways of customer service by new innovative ways that are secure as well as deliver powerful results.
The new era of contact centre solutions is highly sophisticated and utilise the utmost agent availability and keep your agents well-informed about the ongoing call activities. Detailed reports help you overview the performance of your customer support in terms of tapping the full productivity. You can work with remote agents as well and keep them all on the same page despite their different locations. Integrate other business applications to enhance the usability of the contact centre solutions multiple times. All in all, it’s a one-stop solution to strengthen the bond between your business and customers, systemically.
Features that Help You Achieve the Most Productive Results
The portal provides some detailed results with several meaningful statistics. You can overview every call activity at your contact centre with the help of data.
Contact centre solutions are easily deployable. All you have to tell us about the need and the scale of your business, and we deliver our solutions, accordingly.
Our contact centre solutions easily support integration with some well-known customer relationship management software that further help in lead management.
Get a thorough overview of all the ongoing call activities with the help of specific statistics. The portal provides several statistics to track call centre productivity.
Contact centres based on cloud technology overcome the limitations faced by traditional contact centres and deliver much better results in terms of using resources.
The cloud-based contact centres solutions are updated automatically, and you always get the latest and the most secure version to use.
First call resolution is an issue that surfaces up only when the agents don’t have enough customer information or if the essential tools are not handy. The contact centre solutions from Acefone ensure that the agents should have everything that could help them resolve the issue at the very first opportunity. Additionally, the agents can also get experts on the conference call to help the customers with the most appropriate answers immediately.
You can easily monitor various statistics related to agent performance and then take some meaningful steps accordingly. You can check average call handling time, individual agent performance, agent idle time and other related data to make sure that you get the best productivity out of the available resources. Higher productivity is a result of team collaboration and involving experts on various customer issues to resolve it with immediate and appropriate solution.
The portal is remotely accessible, and any agent can access it from anywhere. So, you can work on the move and get the whole team on the same page. A contact centre based on the cloud has all the information that can be accessed from anywhere, anytime. So, if you have a customer base spread across various countries, there is always an agent awake to address customer issues. You can easily track the ongoing activity of agents in real-time and guide them towards better performance.
Contact centre solutions that cover every need based on customer-agent conversations with the advantage and innovation of cloud technology……Read more
Replace your traditional ISDN with SIP trunks that support an unlimited number of channels and connects your PBX to PSTN through the Internet.
Inbound call centre solutions that use cloud technology to route the calls and use the agent availability to the fullest for a better call centre productivity….Read more
You can accelerate the customer support process with the help of cloud-based contact centre solutions that support the collaboration of the teams and provide a easy to use platform to the agents.