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Contact Centres Can Turn Customer Irritation Into Satisfaction

How Contact Centres Can Turn Customer Irritation Into Satisfaction

As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and…
Time Management Tips For Call Centre Agents

7 Time Management Tips For Call Centre Managers

In a call centre, there are a lot of tasks going on at the same time. This makes it easy for the employees and managers to get distracted and lose track of time completely. This…
4 Tips For Call Centre Managers While Working From Home

4 Tips For Call Centre Managers During Work From Home

With a hosted phone system, managing a call centre from home is easier than ever before. Working remotely may be completely new for some call centre managers and may take…
Top 5 best practices for contact centre agents working remotely.

5 Best Practices For Contact Centre Agents While Working Remotely

Remote working can be tricky for businesses who are not used to working in this way, with agents not being in the same room as you, how will you ensure they are giving the…
How To Foster Collaboration In Your Call Centre Team.

How To Foster Collaboration In Your Call Centre Team

To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not…
Tools that Call Centre Agents and Managers must have.

5 Must-Have Tools For Call Centre Agents

A cloud phone system provides all the tools call centre agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put…