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How To Foster Collaboration In Your Call Centre Team.

How To Foster Collaboration In Your Call Centre Team

To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not…
Tools that Call Centre Agents and Managers must have.

5 Must-Have Tools For Call Centre Agents

A cloud phone system provides all the tools call centre agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put…
Cloud Hosted Phone System Reshaping Call Centre Industry.

How Cloud Hosted Phone Systems Are Reshaping The Call Centre Industry

When thinking of a call centre, most people think of a large building filled with agents each with an assigned phone at their desk. Call centres are fixed in one place where…
5 Benefits of Cloud Call Centre For Travel Industry.

5 Benefits of Cloud Call Centre for Travel Industry

Travelling has been on the rise for the past few decades. It has become more of a hobby for many people nowadays. While on the one hand, a greater number of people are willing…
How to improve the productivity of your call centre.

10 Ways To Improve Team Productivity At Your Call Centre [Infographic]

The performance of your call centre directly depends on the performance of your team. A productive team works effectively to reach the company’s goal. We already know…
Why your business needs inbound call centre.

10 Reasons Why Your Business Needs Inbound Call Centre

If you are running a business organisation, you should invest in an inbound call centre. Because for a business to progress extensively, you should put your customers above…